Shipping Policy

Delivered to you by KNOWSLEY FURNITURE CENTRE LTD — thank you for shopping with khisujewelhut.

Shipping Partners & Holiday Notice

We ship with FedEx, UPS and USPS. During the holiday season, the volume of shipments increases significantly, so delivery times may be longer than usual.

We will continue to process and dispatch orders within a few business days and will send you updates as your order is confirmed and shipped.

Shipping Times

Please note that every country has its own customs rules and policies. For details, please contact your local customs office. In the rare event that import duties or taxes are charged, the customer is responsible for paying them. Orders shipped to South America and the Russian Federation may be delayed due to shipping and customs issues, and delivery may take more than one month.

How Is the Shipping Cost Calculated?

All-inclusive shipping. The price you see at checkout already includes shipping — there are no additional shipping charges added afterwards.

How Do I Track My Order?

Once your order is placed, you will receive a tracking number by email. You can also sign in to your khisujewelhut account, click “My Order” and follow your order status there.

Tracking information is usually available within 1–2 business days.

What If Tracking Shows “Signed For” but I Haven’t Received It?

Here are a few things that may have happened:

• The package may not have been scanned correctly — the status should update the next day.
• If you live in an apartment, the carrier may have left it with a neighbour or at the front desk. Please check with them.
• If you still cannot find your order, please email us at [email protected].

Who Is Responsible for a Lost Package?

If you have not received your package within 60 days of it being shipped, please contact us at [email protected]. We will either resend your order or issue you a full refund.

Our support team is happy to help with any shipping enquiry.