1. 30-Day Refund & Exchange Policy

We offer a free full refund or exchange within 30 days after your order has been paid for. During this period, please contact us by email at [email protected] and explain the reason for your refund or exchange request. We will do our best to accommodate you.

Please note that no refund will be issued once the 30-day period has passed.

2. Refund Method

To process your refund, please provide the PayPal account information associated with your payment. Refund processing may take a few days. We appreciate your patience while your request is being handled.

3. Return Shipping Costs

a. Incorrect or Damaged Products. If you receive an incorrect or damaged product, please contact our customer service team immediately. In such cases, we will pay the return shipping costs. If you are returning multiple items, please return them together in a single parcel so that all items qualify for a free return. If each item is returned individually, additional shipping charges may apply to you.

b. Products in Good Condition. If the product is in good condition and the return is not due to our error, the postage costs shall be borne by you.

4. How to Request a Return or Exchange

Before confirming your return or exchange, please follow the steps below:

• Contact us by email before confirming the return or exchange.
• Provide the return tracking number of the shipment receipt.
• Your items must be intact and show no signs of depreciation or wear.
• Keep the original packaging in the same condition as when it was received, and include all labels and boxes.
• Send an email with the original receipt and the return tracking number to [email protected].
• The product must be in its original state and in its original packaging with all tags attached.

5. Inspection & Refund Processing

khisujewelhut reserves the right to reject any returned products that do not comply with the return policy stated above. Rejected items will be sent back to the original shipping address. To avoid this, please contact our Customer Care team regarding any issues or concerns you may have about the item(s) you wish to return, and follow the steps in the email we send you to complete your return or exchange.

Once your return has been received and inspected, we will send you an email confirming that we have received your returned item. We will also notify you whether your refund has been approved or rejected. Processing may take up to 5 business days, subject to compliance with our Return Policy. If your request is approved, your refund will be processed.

6. If You Have Not Received Your Refund

1. Please recheck your financial institution account first.
2. Then contact your financial institution for further details.
3. Please note that posting of refunds usually requires some processing time.